FREQUENTLY ASKED QUESTIONS
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.
DO YOU HAVE A CUSTOMER REFERRAL PROGRAM?
Yes, we do have a customer referral program! Refer a friend or family member to our services, and when they make a purchase, both you and your friend or family member will enjoy exclusive benefits, discounts, or rewards as a token of our appreciation for your loyalty and support.
ARE THERE ANY BENEFITS FOR FIRST-TIME CUSTOMERS?
Absolutely! As a first-time customer, you'll receive exclusive benefits, such as a special discount on your initial purchase, access to limited-time promotions, and potentially additional perks to enhance your experience with us. We value your choice to try our services and aim to make your first experience with us truly rewarding.
HOW ARE CUSTOMERS INVOICED?
We take your credit or debit card details at the time of booking. We may place a security hold on your card for the total price of your cleaning service the day prior to your service. We accept all major credit cards (including American Express) and debit cards for payment.
WHEN WILL MY CARD BE CHARGED?
We take payment on the day of your cleaning service after your cleaner has completed all services to the satisfaction of customer. Except for first time clients who are billed the day prior as a security precaution.
WILL I BE CHARGED IF I CANCEL MY APPOINTMENT?
If you cancel your clean before 72 hours of the scheduled time, No. If you cancel your clean with less than 72 hours of your scheduled time we have to charge you a cancellation fee of $100. If you cancel within 24-hours or less of the scheduled start time then we will charge you the full price of your cleaning.
DO YOUR CLEANERS BRING THEIR OWN EQUIPMENT & SUPPLIES?
Cleaners will come with equipment and supplies except trash bags and toilet bowl brush. You must provide the trash bags if you wish to have your trash relined. If you do not have a toilet bowl brush, we will provide you with a brand-new brush and add a $6.99 fee to your booking total (yours to keep). Due to health and safety reasons, we ask ahead of time if you use any special cleaning products that you will provide for specialty areas such as tile, glass, hardwoods, tubs/showers. This will also prevent any damage if those specific surfaces need a special chemical outside the standard disinfectants the cleaners will use.
HOW DO I KNOW WHAT HAS BEEN CLEANED?
All of our cleaners work with a standardized checklist on their smartphones, that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they report back to HQ for verification. That way you can be confident that all of the tasks have been completed to the highest standard.